TI Warranty

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Learn more about the Bullard service program or preventative maintenance for your Bullard Thermal Imager.

Bullard Thermal Imager Warranty
Bullard warrants to the original purchaser that this new Bullard Eclipse LDX Thermal Imager and all features/accessories installed in the unit are free of defects in materials and workmanship under intended use and service for a period of five (5) years from date of activation. This warranty applies to new Bullard Thermal Imagers only. Units sold as refurbished, upgraded, or otherwise not newly manufactured by Bullard are excluded from this warranty. Bullard’s obligation under this warranty is limited to repairing or replacing, at Bullard’s option, articles that are returned within the warranty period and that, after examination, are shown to Bullard’s satisfaction to be defective, subject to the following limitations:

  1. Article must be returned to Bullard with shipping charges prepaid.
  2. Article must not be altered from its original configuration.
  3. Article must not have been misused, abused, or damaged in transport.
  4. Maintenance and field replaceable items, if defective, are covered under warranty for a ninety (90) day period from the date of purchase. These items include:
    • Batteries
    • Straps
    • Display covers
    • AC/DC adaptors

T3MAX being serviced

Bullard provides a limited lifetime warranty on the Eclipse LDX outer shell. This warrants that the outer shell is free of defects in materials and workmanship under intended use and service for the original purchaser. Bullard’s obligation under this warranty is limited to repairing or replacing, at Bullard’s option, articles that after examination are shown to Bullard’s satisfaction to be defective, subject to the following limitations:

  1. Article must not be altered from its original configuration.
  2. Article must not have been misused, abused, or damaged in transport.
  3. When the outer shell is obsolete and Bullard no longer stocks the part, the limited lifetime warranty will be terminated.

In no event shall Bullard be responsible for damages, loss of use, or other indirect, incidental, consequential or special costs, expenses or damages incurred by the purchaser, notwithstanding that Bullard has been advised of the possibility of such damages. Any implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to five (5) years from the date of manufacture. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

CareFree® Warranty
The optional CareFree warranty covers all battery replacements for five years from the original factory shipment date. The CareFree warranty can be purchased up to one year from the original thermal imager shipment date.



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